Privacy Policy – Aircel Telecom Ltd.
Last updated: April 16, 2026
Aircel Telecom Ltd. (“Aircel,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws in Canada.
This Privacy Policy applies to information collected through our website, including our contact and inquiry forms.
1. Personal Information We Collect
We collect personal information that you voluntarily provide when interacting with our website, including through the “Contact Us” forms and communications with us.
The types of personal information we may collect include:
Full name
Company name
Email address
Phone number (including mobile number)
Message content or inquiry details
Any other information you choose to provide
This information is collected when users submit inquiries through Aircel’s contact forms or communicate with us by phone or email.
2. How We Use Personal Information
We use personal information strictly for legitimate business purposes, including:
Responding to inquiries and service requests
Providing information about our telecom, networking, and connectivity services
Communicating with clients regarding projects or support
Improving our website, services, and customer experience
Complying with legal and regulatory obligations
Personal information is used only for the purposes for which it was collected or as otherwise permitted by law, in compliance with PIPEDA.
3. SMS Communications and Consent
If you provide your mobile phone number and explicitly consent to receiving SMS or text messages from Aircel:
SMS messages may be used for service‑related communications, inquiries, or updates you have requested.
Message frequency may vary.
Standard message and data rates may apply.
You may opt out at any time by replying “STOP.
SMS Consent Disclaimer:
SMS consent is not shared with third parties. Aircel values your privacy and will strictly use the SMS line for appointment reminders, order notifications, account updates, or customer service communications. Your mobile information and consent will not be shared with any third-party establishments or affiliates for marketing or promotional purposes.
4. Sharing of Personal Information
We do not sell or trade personal information.
We may share personal information only in the following limited circumstances:
With trusted service providers who assist us in operating our website or business systems (e.g., hosting, IT support), under strict confidentiality obligations
When required by law, regulation, or legal process
To protect the rights, property, or safety of Aircel, our clients, or others
All third parties are contractually required to protect personal information and use it only for authorized purposes, consistent with Canadian privacy laws.
5. Data Security
We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, or misuse.
Access to personal information is limited to authorized personnel who require it to perform their duties.
6. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to meet legal and regulatory requirements. When no longer required, information is securely destroyed or anonymized.
7. Access, Correction, and Withdrawal of Consent
You have the right to:
Request access to your personal information
Request corrections if information is inaccurate or incomplete
Withdraw consent for communications, including SMS, at any time
Requests may be submitted using the contact details below. Requests will be handled in accordance with PIPEDA timelines and requirements.
8. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact:
Aircel Telecom Ltd.
8556 120th Street, Surrey, BC, V3W 3N5
info@aircel.ca
+1 778‑725‑2300